However seeking to come across somebody to help me with my problem. Have sent a concept on the AA site using a response that created no sense. Have referred to as and been instructed to send out the concept. I tried to reaction to your information that created no feeling and I obtained an e-mail back again stating the e-mail address I responded to will not be is use.
Many of us realized from your passengers which were expecting our aircraft to reach for their return to Miami that as we camped in Miami, they had been returned to lodge rooms and provided with evening meal and breakfast at no price! We be expecting compensation equivalent in worth for housing and meals to that you just furnished on the travellers that had to remain in Roatan mainly because of the mechanical issues with our flight.
My partner And that i a short while ago took a visit for the Virgin Islands and returned on 3/11/thirteen. Our Flight household on American Eagle flight 4891 was delayed for acquire-off from St Thomas to San Juan. We ended up alleged to capture a connecting flight, American Airlines flight 1454 from San Juan to JFK in The big apple after a 2 hour layover. We ended up reassured in St. Thomas that we'd make our connection and which the plane would look ahead to the connecting travellers. After we arrived in San Juan we uncovered our flight had by now taken off. In seeking to solve this we were scolded for visiting the Improper counter (We had been sent by an American Eagle worker to your American ticket counter). Astonishingly nevertheless, While we had dedicated that “fake pas,†he was able to print a Jet Blue ticket from his American terminal! Thankfully we ended up finally on our technique to our place – JFK in The big apple. Once we questioned about our baggage the American agent in San Juan wasn’t absolutely sure what to tell us. He mentioned they'd likely skipped the flight to JFK likewise but to check when we arrived there. As we anticipated, our baggage did not observe us to Big apple so we submitted a claim and were being sent on our way back again to Lisbon, CT 3 hrs from Big apple. The subsequent early morning, on three/11/thirteen, we called American Airways about our baggage Which’s where by the runaround commenced. We were initially instructed that our bags Ought to have created it to JFK that morning but they may not explain to.
LIES. American Airways has lied to me continuously. My bag didn't get there in the airport. I used to be awaiting an extended length of time within the carousel and no bags arrived out for my flight. Nor did anyone from your baggage Business office that experienced a transparent see of the carousel occur out to mention absolutely nothing can be coming. I checked in the Place of work and they then claimed there was NO Cause why my suitcase shouldn’t have arrived. They were being to mail my suitcase to me at my hotel. At 2:24 PM I obtained a cellphone connect with from a recorded information saying my bag was picked up and might be delivered within six hours. LIE. I called the delayed baggage number and was advised it absolutely was picked up at 3 PM and could be shipped inside of 6 hrs. LIE. I checked on the net this night and it explained it had been picked up at three PM and could be shipped in 6 hrs. LIE.
I'm a faithful purchaser and In spite of my several years of loyalty if I was five minutes late there would be no lee way for me to board a airplane.
I flew to Ireland on 9/fifteen/fifteen and returned on nine/twenty five/fifteen. This was my initially Intercontinental flight and my very first the perfect time to fly in many years. The personnel had been awesome as well as food was excellent. Ease and comfort on the way in which more than was Alright as I'd an aisle seat but was in the middle of five seats about the return flight and the individual’s chair before me was every one of the way again (appeared somewhat further back than some) and I used to be not able to view films as it was much too shut and will hardly set my tray right down to take in. When returning, I held waiting for my bag and it just wasn’t there so went for the counter and talk to.
I'm astonished at The dearth of client service at American Airways. I was a flight attendant for 30 years and took good pleasure in the instruction I acquired from American. On the current journey I viewed a passenger and agent argue about which one particular was ruder. There isn't any obvious enforcement of grooming procedures wherever in the organization.
Experienced an on-line reservation established to go and when wanting to post it explained to me to start above – I termed a agent instantly and explained they may see the worth I used to be quoted but when refreshed when up $120 – Hard to believe that they might not stand by what they may see on line – I ended up being forced to pay back the additional $one hundred twenty have a peek at this site since I needed All those correct flights – all over again tough to consider they would not stand beside the web rate – quite highly-priced
all to often, administration is contacted when things go wrong…this isn't a kind of letters…..i am contacting american Airways client service on account of a beautiful flight attendant named MARITA LORDI (FA #9
Examining the write-up in Yahoo! about a AA rep writing “deaf and dumb†on their baggage is impolite and so they deserve a lot more than a bogus apology. you just shed a shopper.
On Jan tenth 2014, we experienced a return flight from Miami to Seattle. This was a direct flight which must have been 6.5 hrs. We boarded about 30 min late, only to hear in the captain that we had been still expecting gasoline and even now didn't have affirmation concerning when, but that it would choose at the least twenty min to refuel. Ultimately immediately after 1 hour over the plane, we had refueled, only to hear that an armrest was broken and we ended up awaiting a restore. We had been to the strategy for 1.5 hrs, before just take-off. WHY, would you board passengers on that extended of a flight Prior to refueling, Specifically not obtaining an ETA for the fuel?
I have tried, with no success to achieve your shopper service Office. I misinterpret the flight time on your flight 3530 and wish to vary it. I tried calling within just 5 minutes of booking this flight but have experienced no response. I have not despatched this concept in advance of
I am composing to inform you of my Terrible practical experience traveling on American Airlines. First off, I had been verified on flight # 1696 from New Orleans to Chicago for your 5:15 departure on seven/nine/07. Of course after many adjustments to this departure time with little if any interaction from an Airline representative regarding the delay (until finally the flight time elapsed and no updates were being made) I inquired and learned that the delay was a immediate results of inclement temperature. On arrival to Chicago’s O’Hare Airport, I figured out that following presenting to my departure gate for my connection, that the flight # 4169 departed under 20 minutes ahead of my arrival at the gate.
Following this conversation, I´ve made an effort to terminate our flight (needless to say I didn´t desire to fly With this airplane anymore), nevertheless the attendant enterprise brusquely warned us that In case the plane was repaired, our luggage would go Together with the plane! Even if I asked for more of 3 moments to possess my baggage. Right after +/- three hrs, In spite of lots of men and women fearful and worried the plane still left towards Miami. As Everybody from the plane shed the link that may occur at 21: 30h, AA informed us that we might be reallocated in another and previous flight on the working day, at midnight. Provided The shortage of Room we experience in the very first flight (from São Paulo), we experienced managed to e-book the seat twenty, which there won't be any chair before us, so a little bit more Area for the legs. Which fell down as a consequence of these problems with the delay. Arriving at the airport, they manufactured us run (the male of AA came in somewhat motor vehicle and said to Absolutely everyone Hurry up Fellas, hurry up) to the plane. After we arrived within the door the manager told us that we would need to go individual within the airplane Which we misplaced the chair 20. She instructed us that she had to different Other individuals folks to to Permit an adult with a kid. Humorous no?? What does she desired?? My 6 many years old boy flying alone??? I just explained which i planned to fly together, it absolutely was our final day of trip. I even settle for being accommodated on the following flight, she just stated, no you are going to fly During this one, and yet again I heard, your luggage will go on this flight. My son comprehended what was mentioned and start to cry because he didn´t planned to be separated from one among us.